Shipping

Shipping costs and methods

Shipping Costs

Shipping costs vary depending on the delivery method and destination. The Customer can choose the delivery method and see the cost at the time of purchase. Additional costs may apply for special delivery requests.

We offer free delivery in Europe for orders over 150 € and in North America for orders over 300€.

Shipping time

We aim to ensure that you receive your order as quickly as possible. Once it is on its way to you, you will receive tracking info, along with the info of an estimated delivery date, via email. You should receive your order 1-5 business days thereafter. Packages are not transported on weekends and local public holidays.

Kindly note that the estimated delivery times (1-5 business days) are estimates and may vary due to external factors outside of Nomu's, and its courier's control. These factors may include but are not limited to, extreme weather conditions, technical failures, customs delays, etc. Additionally, please note that during periods of promotional campaigns, delivery times may be longer than usual.

NOMU uses third-party delivery services to deliver products. The delivery is considered complete when the product is delivered to the delivery address provided by the Customer or, if the Customer has chosen to pick up the product from a pickup point, when the product is made available to the Customer at the pickup point.

If the product is damaged or lost during delivery, NOMU will be responsible for the risk and costs associated with the product. The Customer must report damaged or lost products to NOMU as soon as possible, but no later than within 14 days of receiving the product. In the event of damage or loss, Nomu will provide the Customer with a replacement product or a refund.