Returns & Cancellation

Cancellation and Returns

The customer has the right to cancel the order or return the products within 14 days of receiving the product without justification, in accordance with Finnish consumer protection law. To exercise the right of cancellation or return, the customer must notify NOMU in writing within the cancellation period by contacting NOMU customer service at hello@nomufashion.com or by filling out the "Contact Us" form. The customer must include their name, address, order number, and details of the products they wish to cancel or return in the notification.

If the order has been paid for but has not yet been delivered, the customer will receive a full refund of the payment, including any shipping costs, within 14 days of notifying NOMU of the cancellation. If the order has already been delivered, the customer will receive a refund of the product price within 14 days of returning the product to NOMU or providing evidence of returning the product, whichever occurs first.

The customer is responsible for returning the product in its original condition, with all tags and labels attached, and in the original packaging. The customer must return the product without undue delay and no later than 14 days after notifying NOMU of the cancellation.

The customer is responsible for the direct return shipping costs. The customer is also responsible for any damage or loss that occurs during the return of the product, so NOMU recommends using a reliable shipping method and carefully packaging the product.

NOMU will refund the payment to the customer using the same payment method that the customer used in the original transaction, unless the customer expressly agrees to another payment method. NOMU may withhold the refund until the returned product has been received and inspected.

NOMU may deduct an amount from the refund if the product has been used or damaged or if the return does not meet the specified conditions. In such cases, NOMU will notify the customer of the deducted amount and provide evidence of the reasons for the deduction.

Please contact hello@nomufashion.com for return address details or fill out the "Contact Us" form.

If you have any questions, please contact hello@nomufashion.com.